Our first contact was with Kelli. She shared excellent information with us regarding the steps that would need to happen. Not only was she helpful over the phone, but she also sent us information through email that helped us make our final decisions. In our opinion, she went above and beyond with the amount of time she spent making contacts with a variety of people to make sure we had as much information in advance before we signed our contract. We appreciated her ability to clearly communicate. We haven’t always had this same experience when doing business with other professionals.
Each person we dealt with through your company was very professional. They showed up in a timely manner, returned calls, and we were very pleased with the final outcome.
Thank you so much for everything. We would not hesitate to refer others to your company.
Sincerely,
Karen and Bill Ludwig
I just had my entire system replaced by Empire Refrigeration in October. They did a fantastic job. Juan and Ralph both made sure I understood what, how, and when everything was going to happen. The office called me with updates and answered any questions I had. The installation crew were very respectful to my wife and home. They did a clean job and when they were done, it was like they were never there….except now we are warm and comfortable. I strongly recommend using Empire Refrigeration. Thank you Empire!
– MB
Response time was fast!!! Rick and Juan wasted no time identifying the problem. They quickly found the faulty part and had my AC unit back up and running! A+++
– Rod Merritt
My husband and I have had the BEST service from Empire. Thank you so much for repairing our heat pump properly and promptly. I cannot recommend this company enough.
– Lori Odonnell
The tech tech Rick was a professional in what he does very happy with him and he took apart our ac to find the problem not just look he got to the root of the problem.
– Chris Blydenburgh
I love Empire Heating and Air!! They are friendly, knowledgeable, punctual, affordable, and fast! Twice we have had to replace different pieces of our HVAC unit, and Empire has either had the parts on hand, or was able to order them and have them installed the next day. I cannot say enough positive things about this company and every employee I have had the pleasure of working with! I 100% recommend them to anyone in the Grants Pass or Rogue Valley area.
– Nava G.
Shout out to empire. Every time they do extensive work on our equipment they always come back the next day to see how things are working. Excellent customer service. 5 Stars!
– Ken Dillsaver
Amazing customer service. Out of four companies who we asked for a quote from, Empire was one of two that actually came through. It is almost ridiculous how much Grants Pass lacks in customer service. Empire is one of the rare gems in the valley of horrible customer service. If you want your heating and air done the way you want call Empire heating and air. Also, they don’t gouge their customers because of the season – honesty at its finest. We had them install our new heat pump system. Their original quote was for a middle of the road system. We asked for a significant upgrade and they came through with an amazing system at a reasonable price. They had a couple scratches on the walls but I didn’t even have to ask, they came back with putty and paint and took care of the small blemishes themselves. A++ service.
– Newton Hayes
Amazing customer service! Vic saved my family from suffering through this horrible heat with out our AC. He knows what he’s doing, had us back up and running in less then 10 minutes. If I could give him a 10 ⭐️ Rating, I would.
– Mary Mcconathy
Excellent customer service and great people!!!
– Nick Gude
Service was fast and we’ll done. We’re enjoying our nice cool air as we speak.
– Casey Perkins
Amazing service!!! Very reliable and stand by their work!
– Christie Swafford
Empire refrigeration does great work. I had a problem with my air conditioner not working. Victor gave me some options to try out. Knowing how busy they are this time of the year it was really appreciated that he made the effort. The options didn’t work but he came out the next day and explained in great detail what happened. This is the 2nd time I’ve used them and appreciate their great service.
– Tony S